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Product Maintenance

Care that doesn't stop at launch

We look after products already in production: dependency updates, monitoring, bug fixes and the small improvements that keep what you've worked hard on healthy for the long run.

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What product maintenance covers

Keeping a live product current, spotting problems early, and fixing the small things before they become big ones. The unglamorous work that's easy to put off, right up until it isn't.

Dependency and platform updates

Keeping libraries, frameworks and OS targets current before they force your hand.

Monitoring and alerting

Hearing about a problem from us, not from an angry user.

Bug fixing

A clear, calm path for the issues that surface once real people are using it.

Performance upkeep

Catching the slow degradation that creeps in as data and usage grow.

Security patching

Applying the updates that close known vulnerabilities as they're found.

Small improvements

The steady stream of minor changes that keep a product feeling looked after.

*

Product Scaling & Evolution is for the bigger changes. This is for keeping a steady product steady.

What we work with

Monitoring

Sentry
Datadog
uptime and synthetic checks
alerting into your channels

Dependency management

Dependabot and Renovate
scheduled update cycles
SDK and OS target upgrades

Mobile upkeep

App Store and Play Console requirement changes
OS version support
store rejection handling

Release

staged rollouts
hotfix process
rollback plans

Support process

defined severity levels
response and resolution targets
a single place to report issues

Documentation

runbooks
known issue tracking
handover notes

How we work it

01

Take stock first

We start with a clear look at the state of the product: what's out of date, what's unmonitored, and what's most likely to break next.

02

Set the response

We agree severity levels and response targets together, so an issue in production follows a known path instead of a scramble.

03

Keep it current

We run update cycles on a schedule, so dependencies and platform targets stay current instead of piling up into one painful upgrade later.

A product in production with updates, monitoring and fixes

Who does this work

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Engineers

The developers who know your codebase, handling fixes, updates and small changes.

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Tech Lead

Priorities, the harder calls, and knowing when something has grown past maintenance.

Product Scaling & Evolution
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QA Engineer

Regression coverage, so a fix doesn't quietly break something else.

QA Automation

Where this capability fits

You are buying
Product maintenance shows up as
Product Scaling & Evolution
Where maintenance gives way to bigger changes and new work
Custom Software Development
The care that picks up once a build ships
Staff Augmentation
A dedicated engineer who knows your product and stays with it

Success cases

Wrist Goal
Entertainment

Wrist Goal

Wrist Goal is a smartwatch app delivering live football scores and match events to Huawei wearables, built by Somnio and launched natively on HarmonyOS NEXT with a template-based architecture ready to scale to future tournaments.

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Mobile App Development
CAA Club Group of Companies (CCG)
Automotive

CAA Club Group of Companies (CCG)

We partnered with the Canadian Automobile Association (CAA) to elevate member services through technology, delivering a seamless experience across Ontario.

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Full Product Development

What our clients say

Tosan Lee

“Their approach started with a Product Discovery phase, including user research, UI/UX design improvements, and technical assessments to ensure scalability. Their proactive work made a real difference in the project's success”

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Tosan Lee
Tosan Lee
Co-Founder, Tracer Golf
Auston Anon

“Somnio Software has delivered an MVP that meets the changing needs of AI users. They've communicated effectively, have been highly responsive, and their project management is excellent. Their developers have become thought partners.”

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Auston Anon
Auston Anon
CEO, Fusion AI

Ready to Start Your Journey?

Belén
Technical Business Developer

I would love to talk to you about your project or needs.

Fill in the form or send us an email to hello@somniosoftware.com

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FAQs

Still have some doubts?
No worries, here are some frequently asked questions that may help you.

What is product maintenance in software?

Product maintenance is the ongoing work of keeping a live software product healthy: updating dependencies, patching security issues, fixing bugs, monitoring for problems and making small improvements. It's what keeps a product from decaying quietly in the months and years after launch.

What is the difference between maintenance and support?

Maintenance is the engineering that keeps a product current and healthy: updates, patches, fixes and monitoring. Support is responding to users and issues as they come up. They overlap, and we cover both, but they're different jobs and worth naming separately so nothing gets assumed.

Do you maintain products you didn't build?

Yes, and it's common, so there's no need to feel awkward about the state it's in. We start with a review of the codebase, the dependencies and the monitoring, so we understand what we're taking on before we take it on.

What happens when something breaks in production?

There's an agreed path: severity levels, response targets and a single place to report it, so an incident follows a plan instead of a panicked group chat. For anything urgent, a rollback plan is already part of how we release.

Isn't it cheaper to just fix things when they break?

It rarely works out that way, sadly. Deferred updates pile into painful upgrades, and an unmonitored problem is usually found by a user at the worst possible time. Steady maintenance is the calmer, more predictable path, in effort and in cost.

Tell us what you're running

A product in production that needs looking after, or one that's started to feel a little neglected. Tell us about it and we'll tell you what we'd shore up first.

Talk to us
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