MessageDesk

Industry

Marketing

Headquarters

Reno, USA

Platform

Web

We're at Web Summit Vancouver | May 27-30

About The result Tools & libraries Our approach Design system Business impact Testimonials

Background

MessageDesk is a dynamic SMS platform that enables businesses to integrate texting capabilities with their existing phone systems, including landlines and VoIP. Designed for various industries, MessageDesk enhances communication by allowing seamless integration with numerous applications and providing resources like AI-generated SMS templates.

The challenge

Scaling up for business growth

‍

As the business expanded, the company faced significant challenges with its existing web application. The primary issue was the platform's inability to efficiently support the growing user base and the need for more sophisticated features. Specifically, the company required the implementation of a multi-workspace feature that would allow one enterprise to manage multiple workspaces seamlessly. This was crucial for accommodating diverse teams and projects under a single enterprise umbrella. The existing architecture was not suited to handle this complexity, prompting the need for a migration to a more robust and scalable framework.

The solution

Implementing advanced features with Flutter

‍

To address these challenges, we were tasked with migrating the web application to Flutter, which provided a more dynamic and responsive user interface suitable for scaling. The migration involved a complete overhaul of the backend architecture to support enhanced features and functionality. This included the development of a workspace management feature, which allowed for the creation and administration of multiple workspaces within a single enterprise. Additionally, the team implemented an activity feed, a comprehensive overview of users, administration capabilities, user details management, and a categorization system for permits.

The result

The migration of the web application to Flutter and the redevelopment of the backend architecture produced significant improvements in system performance and user satisfaction. The new multi-workspace feature was particularly transformative, enabling enterprises to manage various projects and teams efficiently within distinct workspaces. This feature alone drastically reduced operational complexities and improved the organizational structure.

‍

The additional functionalities such as the activity feed, user management, and permit categorization further enriched the user experience, allowing for better monitoring and management of activities within the platform.

‍

Overall, these enhancements facilitated a smoother, more scalable operation, accommodating the company's growth and the increasing demands of its user base. These results have underscored the effectiveness of the updated application in meeting the evolving needs of modern enterprises.